The adoption of agile work to replace traditional work was encouraged where possible even without the need for a prior agreement between employer and worker.
However, it was an unscheduled smart working adapted to the emergency situation that saw workers confined to their homes without the flexibility of time and space that characterizes it and makes it so essential for the work of the future.
It was an obligatory step that caught many companies unprepared, causing many inconveniences. The difficulties encountered concern the availability of technological devices and the connection. In fact, very often PCs and tablets are shared by the various members of a family and companies do not have enough tools for all employees. Many companies lacked network sharing systems, databases and, more generally , sufficient digitization to support all processes virtually.
Without a doubt this was the occasion, albeit forced, to experiment with a new working solution. Unfortunately, however, adopting this method in the wrong way has generated confusion.
If you look for the definition of smart working on the net or in specialized books and magazines, you will notice that no one provides an identical definition for this concept.